Free Shopify Store Health Check — StoreSentinel
StoreSentinelGet my score →
Free tool

Is your Shopify store at risk of suspension?

Find out in 60 seconds. Free. Installs in one click.

Install from Shopify App Store

Install takes 10 seconds. Your score appears instantly.

Read-only access only — we never modify your store data.

What we check

1

Chargeback Rate

Shopify suspends stores that exceed 1% chargeback rate. We check how close you are to that limit.

2

Refund Rate

High refund rates signal product or fulfillment issues. We track your 7-day rolling average.

3

Fulfillment Speed

Slow fulfillment increases chargebacks and complaints. We measure your average time to ship.

4

Cancellation Rate

High cancellations indicate operational problems. We check your 30-day pattern.

5

Policy Compliance

Products flagged for policy violations risk your store. We scan for common red flags.

What StoreSentinel measures — and what it can't

What we monitor

✓
Chargeback rate vs Shopify's 1% thresholdSource: Shopify Payments Disputes API
✓
Refund rate — 7-day rolling averageSource: Orders API — financial status
✓
Fulfillment speed — average hours to shipmentSource: Orders API — fulfillment timestamps
✓
Order cancellation rate — 30-day rollingSource: Orders API — cancellation data
✓
Product policy complianceSource: Products API — checked against Shopify AUP

What we can't monitor

⚠
Copyright / trademark complaintsShopify doesn't expose these via API
⚠
Shopify's internal risk scorePrivate — not accessible to any app
⚠
Business verification requestsOnly visible in your email — not in the API
⚠
Payment gateway holdsShopify Payments hold status is not in the API

StoreSentinel covers the 5 signals merchants can actively monitor and improve. The signals we can't cover are technically inaccessible — no app can read them. A healthy score significantly reduces your suspension risk but cannot guarantee against all causes of suspension.

Ready to see your score?

Join merchants already monitoring their store health.

Install from Shopify App Store

Read-only access. We never modify your store data.